Last updated: July 28, 2026
Firsthand Heating & Air Conditioning ("Firsthand," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our phone and text communications, and the services we provide across Palm Beach County and Martin County, Florida.
We collect information you give us directly when you request service or contact us, including your name, phone number, email address, service address, and details about your HVAC system or the problem you're describing. When you use our website, we may also collect standard technical information such as your device type, browser, and pages visited, through cookies and similar technologies.
We use your information to respond to your requests, schedule and perform service, send appointment and dispatch updates, prepare quotes and invoices, process financing you request, follow up on completed work, and improve our services. We use your contact information to reach you by phone, text, or email about your request and account.
If you opt in to receive text messages, we use your mobile number to send you the service-related messages described in our SMS Terms & Conditions. You can opt out at any time by replying STOP.
We share information only as needed to run our business: with service providers who work on our behalf (for example, scheduling, payment processing, financing partners you choose to use, and text-message delivery), and when required by law or to protect our rights. We do not sell your personal information. Any service providers who receive your information are limited to using it for the purpose we engaged them for.
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can control cookies through your browser settings; disabling them may affect some site features.
We keep your information for as long as needed to provide services and meet legal, tax, and recordkeeping requirements, then dispose of it securely. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
You can ask us to update or delete your information, opt out of marketing communications, or stop text messages by replying STOP. To make a request, call (561) 559-5434 or email service@firsthandhvac.com. Depending on where you live, you may have additional rights under applicable state privacy laws.
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Firsthand Heating & Air Conditioning
201 Clearwater Dr, West Palm Beach, FL 33401
Phone: (561) 559-5434
Email: service@firsthandhvac.com